Returns Policy

If you wish to return a product for any reason, please contact us at Oz Abrasives before returning the item. DO NOT ship before contacting the team to ensure that you can return the product and that the return, where approved, is processed promptly for you.

Faulty or Damaged Goods

If you have received a product in a damaged or faulty condition, please contact Oz Abrasives sales@ozabrasives.com.au or 1300 755 651 with details of the fault or damage.Note that the following conditions apply:

  1. Oz Abrasives will pay the return shipping costs for the replacement item.

  2. Upon receipt of the returned defective product (as deemed by the customer) Oz Abrasives will inspect. If found not to be faulty, Oz Abrasives will deduct the standard restocking fees (subject to our Return Policy) plus shipping costs, or return the product to the customer at the customer's expense.

Change of Mind

We understand that occasionally customers buy products which turn out not to suit their needs. In this case, we will attempt to facilitate the return or exchange for you. Note that the following conditions apply:

  1. All return requests for “Change of Mind” must be made within seven days of purchasing the product;

  2. The product must be in its original condition, unopened in its original packaging, undamaged and complete with all parts. 

  3.  Original shipping costs will not be refunded;

  4. The customer will bear the cost of returning the product(s) to Oz Abrasives

  5. Some items may not be returned, such as items which have been manufactured, altered, modified or specially ordered for a customer;

  6. We reserve the right to charge a $10.00 or 15% restocking fee (whichever is the higher) and replacement cost or refuse the return if the items are returned incomplete or damaged in any way. The purchaser is required to pay all charges incurred in returning the product to Oz Abrasives, except cases where the product was incorrectly shipped or considered faulty on arrival. * Effective from date of receipt

Any other queries, please feel free to contact us on sales@ozabrasives.com.au or call us on 1300 755 651